ANEW Hotels & Resorts are looking for a Temporary CRO Agent to drive individual booking revenue through efficient reservation management and exceptional service delivery while maximizing occupancy and guest satisfaction.

The successful candidate will be based in Gauteng, Centurion.

Note that this is temporary employment of 3 months.

Key Responsibilities

Reservation Management

• Process booking requests

• Handle inquiries promptly

• Manage modifications

• Track cancellations

• Update guest profiles

• Monitor availability

• Ensure booking accuracy

Revenue Generation

• Apply pricing strategies

• Maximize room revenue

• Drive upselling

• Track booking patterns

• Monitor rate parity

• Suggest improvements

• Meet revenue targets

Guest Service

• Provide accurate information

• Handle special requests

• Resolve guest issues

• Maintain guest profiles

• Ensure guest satisfaction

• Follow service standards

• Drive quality service

Required Skills

• Customer service expertise

• Systems knowledge (Opera Cloud)

• Communication ability

• Problem-solving skills

• Attention to detail

• Sales capability

• Organization skills

• Multi-tasking ability

Performance Metrics

• Response time (1-hour target)

• Follow-up calls (10+ daily)

• Profile merges (50+ daily)

• Booking accuracy

• Revenue generation

• Guest satisfaction

• Service quality

• Process compliance