ANEW Hotel Hilton is looking for a Group Quoting Reservationist to drive group revenue through efficient quote management and conversion while ensuring exceptional service delivery and maintaining strong client relationships.

The successful candidate will be based at KwaZulu-Natal, Pietermaritzburg.

Strategic Purpose

Drive group revenue through efficient quote management and conversion while ensuring exceptional service delivery and maintaining strong client relationships.

Key Responsibilities:

Quote Management

• Handle group booking inquiries

• Prepare accurate quotations

• Follow up on pending quotes

• Process group reservations

• Track conversion rates

• Monitor group blocks

• Ensure pricing accuracy

Revenue Optimization

• Apply revenue guidelines

• Negotiate group rates

• Maximize booking value

• Track payment schedules

• Monitor deposit requirements

• Suggest pricing adjustments

• Drive promotional uptake

Client Relations

• Build client relationships

• Handle special requests

• Coordinate with sales teams

• Manage client communication

• Address inquiries promptly

• Ensure client satisfaction

• Maintain accurate records

Required Skills

• Hospitality experience preferred

• Reservation systems knowledge

• Strong communication ability

• Attention to detail

• Negotiation skills

• Revenue awareness

• Problem-solving capability

• Organization skills

Performance Metrics

• Quote response time

• Conversion rates

• Revenue generation

• Client satisfaction

• Documentation accuracy

• Follow-up effectiveness

• Process compliance

• Team contribution