ANEW Resort Ingeli Forest is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.

The successful candidate will be based in KwaZulu-Natal, Kokstad.

Role Purpose

Manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

Key Responsibilities

Reservation Management

• Process all booking channels

• Manage OTA platforms

• Handle group reservations

• Monitor room inventory

• Track cancellations

• Maintain booking records

• Ensure data accuracy

Revenue Optimization

• Support rate management

• Monitor occupancy levels

• Track revenue targets

• Process deposits

• Monitor credit limits

• Generate forecasts

Guest Service

• Handle booking inquiries

• Process confirmations

• Manage modifications

• Support special requests

• Communicate policies

• Coordinate departments

• Maintain guest data

• Ensure satisfaction

System Administration

• Maintain Opera PMS

• Update inventory

• Monitor rate parity

• Generate reports

• Track statistics

• File documentation

• Support audits

Required Skills

• Opera PMS expertise

• Revenue management

• OTA knowledge

• Communication skills

• Problem-solving ability

• Attention to detail

• System proficiency

• Industry experience

• Multitasking and time management skills

• Sales and upselling techniques

Performance Metrics

• Revenue targets

• Occupancy rates

• Booking accuracy

• Response times

• System maintenance

• Report timeliness

• Guest satisfaction

• Team development