ANEW Hotel Green Point is looking for a Reservationist to manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

Key Responsibilities

Reservation Management

• Process all booking channels

• Manage OTA platforms

• Handle group reservations

• Monitor room inventory

• Track cancellations

• Maintain booking records

• Ensure data accuracy

Revenue Optimization

• Support rate management

• Monitor occupancy levels

• Track revenue targets

• Process deposits

• Monitor credit limits

• Generate forecasts

Guest Service

• Handle booking inquiries

• Process confirmations

• Manage modifications

• Support special requests

• Communicate policies

• Coordinate departments

• Maintain guest data

• Ensure satisfaction

System Administration

• Maintain Opera PMS

• Update inventory

• Monitor rate parity

• Generate reports

• Track statistics

• File documentation

• Support audits

Required Skills

• Opera PMS expertise

• Revenue management

• OTA knowledge

• Communication skills

• Problem-solving ability

• Attention to detail

• System proficiency

• Industry experience

• Multitasking and time management skills

• Sales and upselling techniques

Performance Metrics

• Revenue targets

• Occupancy rates

• Booking accuracy

• Response times

• System maintenance

• Report timeliness

• Guest satisfaction

• Team development