Does interacting with new people excite you? ANEW Hotel Ocean Reef is looking for a Front Office Manager to create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, good knowledge of menu, and hotel services creating results that contribute to the mission and overall success of the company.

Successful Candidate is to be based in KwaZulu-Natal, Zinkwazi. 

Strategic Purpose

Lead ANEW Hotel’s front office operations to deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence.

Minimum Requirements:

• +3 Years’ Experience as a Front Office Manager or Assistant
• Hospitality Management Qualification would be an added advantage.
• Intensive Knowledge of Opera Cloud
• Ability to remain positive and focused in a fast-paced environment.
• Great interpersonal skills
• Good Communication Skills
• Ensure, compliance to Standard Operating Procedures for all areas of the Front Office Department.
• Ensure the profitable level by ensuring highest occupancies with the highest possible room rate.
• Ensure that the necessary systems and controls are in place with regards to handling various methods of payment, deposits, rate variances and cash-ups
• Ensure that all charges are correctly entered on the guest’s bill and always up to date.
• Carry out all duties as reasonably requested by Management.

Key Responsibilities:

Strategic Leadership:

• Drive department performance

• Optimize revenue strategies

• Manage occupancy targets

• Direct team development

• Control budgets

• Monitor service standards

• Implement SOPs

• Coordinate operations

Financial Management:

• Control department P&L

• Monitor revenue capture

• Manage credit policies

• Track occupancy rates

• Oversee night audit

• Maintain cost controls

• Analyse performance

Guest Experience:

• Ensure service excellence

• Monitor guest satisfaction

• Handle escalations

• Maintain standards

• Oversee check-in/out

• Manage VIP services

• Direct guest relations

• Resolve issues

Team Development:

• Lead front office staff

• Conduct training programs

• Manage performance

• Create schedules

• Monitor standards

• Provide coaching

• Build capabilities

• Foster team culture

Operational Excellence:

• Oversee systems

• Maintain documentation

• Monitor compliance

• Direct interdepartmental coordination

• Implement procedures

• Ensure security

• Manage inventory

• Support audits

Required Skills:

• Leadership expertise

• Financial acumen

• Opera PMS mastery

• Guest and customer service focus

• Team development

• Problem-solving and decision-making ability

• Communication skills

• Industry experience

• Reservations and booking management

• Time management and multitasking

• Health and safety compliance

• Sales and upselling skills

Performance Metrics:

• Revenue targets

• Guest satisfaction

• Team performance

• Cost control

• Occupancy rates

• Service standards

• Audit compliance

• Staff development