ANEW Hotel Hilton is looking for a confident Barman, that will assist in taking orders, to serve beverages to guests. Create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, with good knowledge of the bar menu, creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in KwaZulu-Natal, Pietermaritzburg.

Role Purpose

Create exceptional beverage experiences while ensuring efficient bar operations and inventory management.

Key Responsibilities

Guest Service

• Welcome guests warmly

• Demonstrate beverage expertise

• Make informed recommendations

• Create specialty cocktails

• Monitor guest satisfaction

• Practice responsible service

• Verify legal drinking age

• Handle special requests

Bar Operations

• Mix drinks to standard recipes

• Maintain clean, organized bar

• Sanitize equipment daily

• Monitor ice quality

• Stock bar supplies

• Clean glassware

• Follow safety protocols

• Coordinate with service team

Financial Management

• Process accurate billing in Simphony

• Record bar covers correctly

• Conduct regular stock takes

• Monitor par levels

• Report discrepancies

• Follow requisition procedures

• Control wastage

Inventory Control

• Monitor stock levels

• Check product quality

• Track expiry dates

• Maintain par levels

• Process requisitions

• Secure storage areas

• Report variances

• Participate in counts

Required Skills

• Beverage service expertise

• Alcohol and Beverage Knowledge

• Cocktail and Beverage preparation

• Mixology and Drink presentation

• Guest service excellence

• Inventory and POS management

• Team collaboration and communication skills

• Speed and Efficiency

• Health and Safety Compliance

Performance Metrics

• Guest satisfaction

• Average check value

• Stock accuracy

• Service timing

• Station cleanliness

• Upselling success