ANEW Resort Ingeli Forest is seeking a professional and experienced Head Waitron to lead our service team and ensure an exceptional dining experience for our guests. The ideal candidate will have a passion for hospitality, excellent leadership skills, and the ability to train and motivate wait staff while maintaining the highest standards of service.

The successful candidate will be based in KwaZulu-Natal, Kokstad.

Strategic Purpose

Lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.

Key Responsibilities:

Service Leadership

• Supervise service staff during shifts

• Maintain service standards

• Coordinate floor operations

• Handle VIP guests

• Monitor guest satisfaction

Team Management

• Supervise waitstaff

• Coordinate shift schedules

• Train new staff

• Monitor performance

• Handle service issues

Operations

• Manage table assignments

• Oversee setup procedures

• Monitor service timing

• Coordinate with kitchen

• Maintain service equipment

Quality Control

• Ensure service standards

• Monitor food quality

• Check presentation

• Maintain cleanliness

• Handle complaints

Required Skills

• F&B service expertise

• Leadership and supervisory ability

• Menu knowledge

• Food knowledge

• Wine knowledge

• Upselling Skills

• POS proficiency

• Problem-solving skills

• Guest and customer service focus

• Time management and ability to multitask

• Teamwork and collaboration

• Health and safety compliance

• Basic bar tendering and cocktail knowledge

Performance Metrics

• Guest satisfaction

• Service speed

• Team performance

• Upselling results

• Quality standards

• Staff development