ANEW Hotel Ocean Reef is looking for a bubbly Waitron that will assist in taking orders, to serve and up-sell food and beverage to guests. Create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, with good knowledge of menu, creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in KwaZulu-Natal, Zinkwazi.

Role Purpose

Create exceptional dining experiences through attentive service, menu knowledge, and genuine hospitality.

Key Responsibilities:

Guest Service

• Welcome guests warmly and seat them promptly

• Demonstrate thorough menu knowledge

• Make informed recommendations

• Handle special requests professionally

• Ensure timely service delivery

• Recommend complementary products based on customer purchases

• Maintain awareness of allergen information

• Monitor guest satisfaction throughout service

Operational Excellence

• Use Simphony system accurately

• Process orders promptly

• Coordinate with kitchen and bar

• Monitor food quality and presentation

• Maintain clean, prepared station

• Follow service sequences

• Handle payments accurately

• Maintain table settings

Financial Management

• Process accurate billing

• Handle payments securely

• Record covers correctly in Simphony

• Participate in inventory counts

• Follow stock requisition procedures

• Monitor par levels

• Report discrepancies promptly

Food & Beverage Knowledge

• Maintain menu expertise

• Know daily specials

• Understand preparation methods

• Be aware of wine and beverage offerings

• Keep updated on out-of-stock items

• Know dietary restrictions and allergens

Required Skills

• Guest service excellence

• Food and beverage knowledge

• Clear communication skills

• Team collaboration

• Professional appearance

• Basic math skills

• Menu knowledge (Food & Wine)

• Table service etiquette

• Conflict resolution

• Multitasking and time management

• Health and safety compliance

Performance Metrics

• Guest satisfaction

• Average check value

• Upselling success

• Order accuracy

• Service timing

• Station maintenance