ANEW Hotel Hilton is seeking for a professional, friendly, and well-presented Receptionist to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience from arrival to departure.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage reservations, guest enquiries, and front desk operations efficiently in a fast-paced environment. A passion for customer service and the ability to remain calm and organised under pressure are essential.

The successful candidate will be based in KwaZulu-Natal, Pietermaritzbug.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups