ANEW Hotel Hluhluwe is seeking a professional and customer-focused Reservationist to join our dynamic team. The successful candidate will be responsible for managing guest bookings, handling enquiries, and ensuring a seamless reservation process that reflects the high standards of our establishment. This role requires excellent communication skills, strong attention to detail, and the ability to deliver exceptional service in a fast-paced hospitality environment.

If you are passionate about guest experience and thrive in a role that combines organisation, accuracy, and people interaction, we invite you to apply and become part of our team.

Role Purpose

Manage hotel reservations while optimizing revenue and ensuring exceptional guest service through accurate inventory management.

Key Responsibilities:

Reservation Management

• Process all booking channels

• Manage OTA platforms

• Handle group reservations

• Monitor room inventory

• Track cancellations

• Maintain booking records

• Ensure data accuracy

Revenue Optimization

• Support rate management

• Monitor occupancy levels

• Track revenue targets

• Process deposits

• Monitor credit limits

• Generate forecasts

Guest Service

• Handle booking inquiries

• Process confirmations

• Manage modifications

• Support special requests

• Communicate policies

• Coordinate departments

• Maintain guest data

• Ensure satisfaction

System Administration

• Maintain Opera PMS

• Update inventory

• Monitor rate parity

• Generate reports

• Track statistics

• File documentation

• Support audits

Required Skills

• Opera PMS expertise

• Revenue management

• OTA knowledge

• Communication skills

• Problem-solving ability

• Attention to detail

• System proficiency

• Industry experience

• Multitasking and time management skills

• Sales and upselling techniques

Performance Metrics

• Revenue targets

• Occupancy rates

• Booking accuracy

• Response times

• System maintenance

• Report timeliness

• Guest satisfaction

• Team development