ANEW Hotels & Resorts are looking for a Learning & Development Administrator to drive the effective operation, adoption, and continuous improvement of ANEW’s Learning Management System (LMS) — Coursebox — as the central platform for learning delivery, data, and compliance. The role combines platform ownership (configuration, data integrity, reporting), stakeholder enablement (content publishing, support), and classic L&D administration (scheduling, logistics) to ensure scalable, high-quality learning experiences and reliable reporting for managers and statutory requirements.

The successful candidate will be based in Gauteng, Centurion.

Key Responsibilities

1) LMS Ownership & Optimisation (Primary Focus)

Administration & Governance: Own day-to-day LMS administration (user provisioning, roles/permissions, course library, learning paths, certifications).

·         Content Lifecycle: Upload, test, and publish content.

·         Configuration: Set up courses, sessions, assessments, evaluations, due dates, and automated reminders.

·         Data Integrity: Maintain accurate user, group, and course records; perform routine audits; resolve duplicates and access issues.

·         Reporting & Dashboards: Build and maintain operational and management dashboards (completions, overdue compliance, learning hours, adoption); schedule monthly/quarterly packs.

·         Quality & Feedback: Conduct QA on new content; ensure accessibility and apply ANEW branding and naming standards.

·         Support & Enablement: Act as first-line support for LMS queries (learners, managers, facilitators); produce quick guides, FAQs, and short “how-to” clips.

·         Security & Compliance: Ensure permissions align to least-privilege standards; enforce content approvals; manage audit trails and evidence retention.

2. Training Administration & Coordination

·         Coordinate all training logistics, including booking venues, arranging equipment, refreshments, and participant invitations.

·         Maintain the annual training calendar in the LMS and shared channels in consultation with the Learning & Development Manager.

·         Assist with scheduling internal and external training sessions, workshops, inductions, learnerships; enrol learners via the LMS

Ensure accurate attendance registers are prepared, collected, and properly filed after training.

3) Learning Records & Evidence Management

• Capture and update all training records centrally in the LMS and supporting trackers where needed.

• Maintain a database of mandatory/compliance training (e.g., Health & Safety) with certification renewals and expiries.

• Ensure assessments, evaluations, sign-off sheets, and SETA evidence are properly stored and easily retrievable.

4) Communication & Stakeholder Support

• Be the first point of contact for LMS/training queries from employees, managers, and providers.

• Issue training invitations, joining instructions, reminders, and post-training comms from the LMS where possible.

• Follow up with managers on nominations, confirmations, and sign-offs; provide team-level completion reports.

5) Induction & Onboarding Support

• Coordinate support/property inductions; publish and track mandatory new starter modules in the LMS.

• Prepare digital induction packs and orientation schedules; ensure completions are recorded and escalations sent for overdue items.

6) Compliance, SETA & Reporting

• Compile LMS-based evidence packs for SETA, learnerships, and internal audits.

• Support WSP/ATR submissions with accurate training data and reports.

• Safeguard confidentiality and compliance with policies and legislation.

7) General L&D Administration

• Provide day-to-day administrative support to the L&D Manager and HR team.

• Maintain organised digital/physical filing where documents sit outside the LMS.

Minimum Requirements

• Grade 12 / Matric.

• 1–3 years’ experience in HR/L&D administration, ideally with hands-on LMS administration (Coursebox preferred) in hospitality or similar service environments.

• Strong MS Office (Excel, Word, PowerPoint, Outlook) and comfort with data exports/imports.

• Experience with HR or Learning Management Systems, HRIS/user provisioning, and basic troubleshooting.

Desirable Qualifications & Experience (Advantageous)

• Tertiary qualification/certificate in HR, Training & Development, or Business Administration.

• Exposure to instructional design/e-learning tools and media editing.

Key Competencies & Skills

• Strong administration, organisation, and attention to detail; excellent time management.

• Systems thinking with a data-driven mindset; confident with reports and dashboards.

• Clear written and verbal communication; customer-service orientation.

• Problem-solving and troubleshooting skills; calm under pressure and adaptable.

• Team player with professionalism and confidentiality.

Behavioural Attributes

• Positive, proactive, and solutions-focused.

• Collaborative and approachable with strong interpersonal skills.

• Aligned with ANEW’s values of hospitality, service excellence, and continuous improvement.

Tools & Platforms

• Coursebox (LMS), MS Office (Excel, Word, PowerPoint, Outlook).

• Exposure to e-learning authoring and AI tools is beneficial.