Strategic Purpose

Drive revenue growth and market expansion through the development and management of strategic relationships with key corporate clients, travel partners, and high-value accounts across ANEW Hotels & Resorts' portfolio.

Key Responsibilities

Account Management & Relationship Building

• Develop and maintain strategic partnerships with key corporate accounts, travel agencies, and tour operators

• Serve as primary liaison for assigned high-value accounts

• Conduct regular account reviews and strategic planning sessions

• Build long-term relationships that drive loyalty and revenue growth

• Negotiate contracts and terms to maximize revenue while maintaining competitive positioning

Revenue Generation & Growth

• Achieve and exceed annual revenue targets for assigned account portfolio

• Identify and pursue new business opportunities within existing accounts

• Develop strategic account plans to drive incremental revenue

• Collaborate with sales team to convert prospects into key accounts

• Monitor account performance and optimize revenue potential

Client Service & Excellence

• Ensure exceptional service delivery across all client touchpoints

• Coordinate with hotel operations teams to guarantee seamless client experiences

• Handle complex client requests and resolve issues promptly

• Organize site visits, familiarization trips, and client events

• Maintain ANEW's service excellence standards

Market Analysis & Business Intelligence

• Monitor market trends, competitor activity, and industry developments

• Prepare comprehensive reports on account performance and revenue forecasts

• Analyse booking patterns and provide rate optimization recommendations

• Maintain accurate CRM records and prepare business reviews

• Provide market insights to support strategic decision-making

Cross-Functional Collaboration

• Work closely with revenue management, operations, and marketing teams

• Support group bookings and event planning initiatives

• Participate in trade shows, industry events, and networking activities

• Coordinate with properties to ensure brand standard compliance

Required Skills

• Bachelor's degree in Business, Marketing, Hospitality Management, or related field

• Minimum 3-5 years’ experience in account management or business development

• Hotel industry experience strongly preferred

• Proven track record of managing key accounts and achieving revenue targets

• Excellent communication and presentation abilities

• Strong negotiation and relationship-building skills

• Proficiency in CRM systems and MS Office Suite

• Understanding of hotel revenue management principles

• Analytical skills with data interpretation capabilities

• Results-oriented with consultative sales approach

• Professional business acumen and cultural sensitivity

Performance Metrics

• Annual revenue target achievement

• Account retention rates

• New business development

• Client satisfaction scores

• Revenue per account growth

• Contract negotiation success

• Market share expansion

• Relationship quality metrics