ANEW Hotel Ocean Reef is looking for a reliable and customer-focused Porter to join our team. The ideal candidate will play a key role in ensuring smooth guest arrivals, departures, and overall satisfaction through excellent service and attention to detail

The successful candidate will be based in KwaZulu-Natal, Zinkwazi.

Role Purpose

Create exceptional first impressions while providing attentive guest service and maintaining property standards.

Key Responsibilities:

Guest Service

• Welcome guests warmly

• Handle luggage professionally

• Escort guests to rooms

• Explain room features

• Assist with parking

• Provide local information

• Support special requests

• Maintain guest comfort

Property Standards

• Display flags properly

• Maintain lobby appearance

• Service fireplaces

• Stock amenities

• Clean designated areas

• Monitor pool towels

• Check property standards

• Set up welcome drinks

Operational Support

• Follow safety procedures

• Support reception

• Monitor public areas

• Store luggage securely

• Maintain equipment

• Report maintenance needs

• Support emergencies

• Handle guest requests

Brand Standards

• Maintain cleanliness

• Support rainy day service

• Set evening ambiance

Required Skills

• Guest and customer service focus

• Local knowledge

• Hotel layout knowledge

• Communication ability

• Team collaboration

• Attention to detail

• Safety and security awareness

• Professional appearance

• Friendly and helpful personality

Performance Metrics

• Guest satisfaction

• Standard compliance

• Service timing

• Area maintenance

• Team support

• Safety adherence

• Guest feedback

• Appearance standards