ANEW Hotel Ocean Reef is seeking a professional, friendly, and service-oriented Receptionist to join our hotel team. The successful candidate will be the first point of contact for guests, creating a positive first impression through exceptional customer service, efficient administration, and professional communication.

The ideal candidate must be passionate about hospitality, possess excellent interpersonal skills, and be able to work efficiently in a fast-paced hotel environment while ensuring that guests receive a warm welcome and a seamless check-in and check-out experience.

The successful candidate will be based at KwaZulu-Natal, Zinkwazi.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities:

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-ups