ANEW Hotel Hluhluwe is seeking waitrons to join our dynamic hospitality team and be part of creating memorable guest experiences in a professional hotel environment. We are looking for friendly, energetic, and well-presented individuals who are passionate about service excellence and thrive in a fast-paced setting.

As a waiter/waitress, you will be responsible for delivering outstanding customer service, taking accurate orders, serving food and beverages efficiently, and ensuring guests enjoy a high standard of hospitality throughout their dining experience.

If you have a positive attitude, strong communication skills, and a passion for hospitality, we would love to hear from you.

The successful candidate will be based in KwaZulu-Natal, Hluhluwe.

Role Purpose

Create exceptional dining experiences through attentive service, menu knowledge, and genuine hospitality.

Key Responsibilities:

Guest Service

• Welcome guests warmly and seat them promptly

• Demonstrate thorough menu knowledge

• Make informed recommendations

• Handle special requests professionally

• Ensure timely service delivery

• Recommend complementary products based on customer purchases

• Maintain awareness of allergen information

• Monitor guest satisfaction throughout service

Operational Excellence

• Use Simphony system accurately

• Process orders promptly

• Coordinate with kitchen and bar

• Monitor food quality and presentation

• Maintain clean, prepared station

• Follow service sequences

• Handle payments accurately

• Maintain table settings

Financial Management

• Process accurate billing

• Handle payments securely

• Record covers correctly in Simphony

• Participate in inventory counts

• Follow stock requisition procedures

• Monitor par levels

• Report discrepancies promptly

Food & Beverage Knowledge

• Maintain menu expertise

• Know daily specials

• Understand preparation methods

• Be aware of wine and beverage offerings

• Keep updated on out-of-stock items

• Know dietary restrictions and allergens

Required Skills

• Guest service excellence

• Food and beverage knowledge

• Clear communication skills

• Team collaboration

• Professional appearance

• Basic math skills

• Menu knowledge (Food & Wine)

• Table service etiquette

• Conflict resolution

• Multitasking and time management

• Health and safety compliance

Performance Metrics

• Guest satisfaction

• Average check value

• Upselling success

• Order accuracy

• Service timing

• Station maintenance