ANEW Resort Vulintaba is seeking a detail-oriented and responsible Night Auditor to join our hotel team. The successful candidate will be responsible for overseeing front desk operations during the night shift, ensuring accurate reporting, and providing exceptional guest service.

The ideal candidate must be reliable, trustworthy, and able to work independently while maintaining high service standards. Strong numerical skills, attention to detail, and previous front office experience will be advantageous.

The successful candidate will be based at KwaZulu-Natal, Newcastle.

Role Purpose

Manage overnight hotel operations while ensuring accurate financial reconciliation and exceptional guest service.

Key Responsibilities

Financial Reconciliation

• Audit daily revenue and transactions

• Balance department accounts

• Process F&B cash-ups

• Verify room revenues

• Check billing accuracy

• Process rate allocations

• Generate audit reports

• Complete system closeouts

Overnight Operations

• Manage guest services

• Handle check-ins/outs

• Monitor hotel security

• Coordinate emergency responses

• Supervise night staff

• Oversee public areas

• Maintain communication logs

• Support all departments Guest Service

• Handle overnight requests

• Process late arrivals

• Support guest needs

• Resolve issues

• Maintain security

• Coordinate services

• Handle emergencies

• Ensure satisfaction

Administrative Duties

• Generate daily reports

• Verify room status

• Maintain documentation

• Process handovers

• Update systems

• File paperwork

• Track statistics

• Monitor compliance

• Merge duplicate guest profiles

Required Skills

• Accounting and financial accuracy

• PMS proficiency

• Guest and customer service focus

• Problem-solving ability

• Security awareness

• Communication skills

• Multi-tasking capability

• Attention to detail

• Health and safety awareness

• Safety and security awareness

• Time management and efficiency

• Technology and software proficiency

Performance Metrics

• Audit accuracy

• Revenue reconciliation

• Guest satisfaction

• Report timeliness

• Security compliance

• Issue resolution

• Team coordination

• System accuracy

• Duplicate Guest Profiles