ANEW Hotel Ocean Reef is seeking an experienced and service-driven Head Waiter to join our hospitality team. The ideal candidate will have a strong background in fine dining or hotel service, exceptional leadership skills, and a passion for creating memorable guest experiences. You will oversee the dining team, ensure service standards are consistently met, and support the smooth daily operation of the restaurant.

The successful candidate will be based in KwaZulu-Natal, Zinkwazi.

Strategic Purpose

Lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.

Key Responsibilities

Service Leadership

• Supervise service staff during shifts

• Maintain service standards

• Coordinate floor operations

• Handle VIP guests

• Monitor guest satisfaction

Team Management

• Supervise waitstaff

• Coordinate shift schedules

• Train new staff

• Monitor performance

• Handle service issues

Operations

• Manage table assignments

• Oversee setup procedures

• Monitor service timing

• Coordinate with kitchen

• Maintain service equipment

Quality Control

• Ensure service standards

• Monitor food quality

• Check presentation

• Maintain cleanliness

• Handle complaints

Required Skills

• F&B service expertise

• Leadership and supervisory ability

• Menu knowledge

• Food knowledge

• Wine knowledge

• Upselling Skills

• POS proficiency

• Problem-solving skills

• Guest and customer service focus

• Time management and ability to multitask

• Teamwork and collaboration

• Health and safety compliance

• Basic bar tendering and cocktail knowledge

Performance Metrics

• Guest satisfaction

• Service speed

• Team performance

• Upselling results

• Quality standards

• Staff development