Strategic Purpose

ANEW Hotels & Resorts are looking for a Debtors Manager to Drive effective group-wide debtors management while ensuring timely collections, accurate reporting, and strong client relationships across all properties.

The successful candidate will be based in Gauteng, Centurion.

Key Responsibilities

Account Management

• Monitor client payments

• Send payment reminders

• Process statements

• Handle queries

• Track allocations

• Maintain records

• Support reconciliations

• Generate reports

• Process applications

• Manage documentation

Credit Control

• Review applications

• Process new accounts

• Monitor virtual cards

• Track commissions

• Handle agent visits

• Process LODs

• Support collections

• Manage handovers

• Drive compliance

• Ensure accuracy

Client Relations

• Maintain communications

• Handle queries

• Build relationships

• Support resolutions

• Drive satisfaction

• Track feedback

• Generate reports

• Support improvements

• Handle escalations

• Maintain standards

Required Skills

• Accounting experience

• Systems expertise

• Communication ability

• Customer service

• Problem-solving capability

• Organization skills

• Attention to detail

• Team collaboration

• Process adherence

• Business acumen

Performance Metrics

• Collection rates

• Query resolution

• Documentation quality

• Client satisfaction

• System accuracy

• Reporting timeliness

• Process efficiency

• Team support

• Compliance standards

• Risk management