Strategic Purpose

ANEW Hotels and Resorts are looking for a Executive Housekeeper to Lead ANEW Hotel’s housekeeping operations to deliver exceptional cleanliness standards and guest experiences through effective vendor management, quality control, and operational excellence.

Core Responsibilities

Vendor Management & Quality Control

• Oversee LivClean's performance and contract compliance

• Conduct regular quality audits and inspections

• Establish and maintain cleanliness standards

• Monitor service level agreements

• Ensure proper staffing levels and deployment

• Manage contractor communication and feedback

Operational Excellence

• Manage room readiness and turnover processes

• Coordinate with Front Office on room status

• Oversee public area cleaning standards

• Manage linen and amenity inventory

• Implement deep cleaning programs

• Monitor preventative maintenance needs

• Maintain security of master keys and access cards

Guest Experience

• Ensure consistent room presentation standards

• Handle guest feedback and service recovery

• Coordinate special requests and VIP preparations

• Monitor guest satisfaction metrics

• Implement service improvements

• Maintain high cleanliness standards

Financial Management

• Control departmental expenses within budgets

• Manage inventory and par levels

• Monitor contract costs and performance

• Track laundry revenue

• Conduct regular stock takes

• Implement cost-saving initiatives

Compliance & Safety

• Ensure health and safety compliance

• Maintain chemical safety standards

• Monitor proper equipment usage

• Conduct safety training

• Manage emergency procedures

• Oversee evacuation protocols

Required Skills

• Housekeeping management experience

• Cleaning and sanitizing expert

• Time management and efficiency

• Laundry and linen care

• Guest privacy and discretion

• Health and safety compliance

• Physical stamina and Endurance

• Teamwork and communication

• Problem solving and adaptability

• Hotel amenities knowledge

• Vendor management expertise

• Strong quality control background

• Financial management ability

• Guest service focus

Performance Metrics

• Guest satisfaction scores

• Quality audit results

• Budget management

• Room readiness metrics

• Inventory control

• Safety compliance