ANEW Hotel Hluhluwe is seeking a highly skilled and passionate Head of Safari Guide to lead and inspire our guiding team, delivering world-class guest experiences in the heart of the wilderness. This role requires a dynamic leader with in-depth knowledge of wildlife, ecosystems, and conservation practices, combined with a strong ability to manage, mentor, and motivate a team of guides.

Strategic Purpose

Support the Safari Department through effective reservation management, administrative coordination, and guest service to ensure smooth operations and exceptional experiences that contribute to overall satisfaction.

Key Responsibilities:

Reservation Management

• Process safari bookings

• Handle guest inquiries

• Update reservation systems

• Manage cancellations

• Track special requests

• Coordinate schedules

• Maintain booking records

• Generate guest lists

• Support billing processes

• Ensure documentation

Guest Service

• Welcome safari guests

• Provide Park information

• Answer inquiries

• Introduce guides

• Share property knowledge

• Respond to requests

• Handle complaints

• Build guest rapport

• Support check-in processes

• Enhance experiences

Administrative Support

• Maintain department records

• Process operational data

• Track vehicle mileage

• Support equipment inventory

• Monitor guest statistics

• Handle phone communications

• Support department reporting

• Ensure office organization

• Track maintenance requests

• Coordinate between departments

Required Skills

• Administrative expertise

• Reservation system knowledge

• Guest service ability

• Communication skills

• Computer proficiency

• Organization capability

• Problem-solving ability

• Wildlife interest

• Team collaboration

• Detail orientation

Performance Metrics

• Booking accuracy

• Guest satisfaction

• Documentation quality

• Response timeliness

• System management

• Administrative efficiency

• Team contribution

• Service excellence

• Process adherence

• Communication effectiveness