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ANEW Hotels & Resorts career site
General Management · ANEW Resort White River

Assistant General Manager (Mpumalanga, White River)

Make an impact! Create an environment where staff can thrive while delivering exceptional guest experiences. Balance operational needs with staff development and maintain high standards.

We usually respond within a week

Job Description: Assistant General Manager (Mpumalanga, White River)

Reports to: General Manager

Strategic Purpose

Support hotel operations and General Manager to ensure exceptional guest experiences, team performance, and business results while implementing strategic initiatives.

Key Responsibilities

Operational Leadership
Implement strategies
Coordinate departments
Monitor standards
Direct daily operations
Ensure service quality
Support GM initiatives
Drive efficiency
Handle escalations

Business Management
Support budget goals
Monitor performance
Track KPIs
Control costs
Optimize revenue
Review reports
Analyse trends
Implement controls

Guest Experience
Ensure satisfaction
Resolve issues
Maintain standards
Monitor feedback
Direct improvements
Support recovery
Build loyalty
Lead service excellence

Team Development
Support department heads
Monitor performance
Guide training
Implement programs
Foster engagement
Drive standards
Build capabilities
Ensure compliance

Administration
Manage documentation
Monitor compliance
Support reporting
Track metrics
Maintain records
Follow procedures
Direct systems
Ensure accuracy

Required Skills
Operations expertise
Leadership and Team Management ability
Financial and Budgeting acumen
Guest Relations and Customer focus
Team development
Problem-solving and Decision Making
Communication and Interpersonal skills
Industry knowledge
Health and Safety Compliance
Sales and Marketing focused
Time Management and Multitasking
Technology and Software Proficiency

Performance Metrics
Operational targets
Guest satisfaction
Team performance
Cost control
Revenue goals
Quality standards
Compliance metrics
Project completion

Department
General Management
Role
Assistant General Manager
Locations
ANEW Resort White River
Picture of Thembi Ntshayi-ntshayi
Contact Thembi Ntshayi-ntshayi Area HR Officer – Support Office Human Resources

Job Opportunities

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ANEW Resort White River

Our Perks & Benefits

  • Comprehensive Incentive Structure

    Annual KPI Based Incentives. 

    (Monthly & Quarterly incentive programs for qualifying positions)

  • Healthcare

    Access to company healthcare options. 

    (Comprehensive Healthcare Allowances for qualifying positions)

  • Premium Communication Package

    Business Cellphone Allowance 

    (Qualifying positions only)

  • Financial Security

    Company funded Provident Fund contribution

  • Professional Development

    Access to management development programs

  • Accommodation Discounts

    Discounted hotel rates for Employee, Friends & Family

General Management · ANEW Resort White River

Assistant General Manager (Mpumalanga, White River)

Make an impact! Create an environment where staff can thrive while delivering exceptional guest experiences. Balance operational needs with staff development and maintain high standards.

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