Our Vision

At ANEW Hotels & Resorts, we believe in creating exceptional experiences for our guests through attention to detail and proactive care of our properties. As a Handyman, you play a crucial role in ensuring our guests enjoy a comfortable, well-maintained environment while supporting our team members in delivering excellence.

Position Overview

The Handyman is responsible for the preventative and corrective maintenance of all hotel facilities, ensuring both guest areas and back-of-house spaces meet ANEW's high standards.

This role combines technical expertise with guest service excellence, contributing directly to our guests' comfort and satisfaction.

Key Responsibilities

Guest Experience & Service

• Engage warmly with guests, demonstrating ANEW's welcoming culture

• Respond promptly to maintenance requests through Infraspeak

• Maintain guest room readiness by completing preventative maintenance checks

• Ensure minimal disruption to guest experience when conducting repairs

• Proactively identify and address potential maintenance issues before they impact guest satisfaction

Technical Maintenance

• Monitor and manage daily tasks through Infraspeak, prioritizing based on guest impact and urgency

• Perform preventative maintenance on all hotel systems including:

   o Electrical systems (lighting, TV sets, refrigeration)

   o Plumbing (water systems, fixtures, drainage)

   o HVAC systems

   o Furniture and fixtures

   o Swimming pools and spa facilities

• Execute painting and general repairs throughout the property

• Maintain landscaping and grounds in collaboration with service providers

• Monitor and report on contractor work quality and compliance with service level

Agreements

Safety & Compliance

• Maintain a safe working environment following health and safety protocols

• Ensure proper storage and handling of tools, materials, and chemicals

• Conduct regular safety checks on equipment and facilities

• Monitor water quality and pressure systems (including Legionella prevention)

• Implement energy-saving practices across the property

Resource Management

• Maintain optimal inventory levels of maintenance supplies and tools

• Process maintenance requests through Infraspeak efficiently

• Submit and track purchase requests for required materials

• Ensure proper care and maintenance of tools and equipment

• Practice cost-effective solutions while maintaining quality standards

Required Skills & Attributes

• Strong technical skills in general maintenance and repairs, including basic electrical,  plumbing, and carpentry

• Experience with building maintenance and repair

• Excellent problem-solving and troubleshooting abilities

• Strong communication skills

• Commitment to guest service excellence

• Ability to work independently and as part of a team

• Painting skills

• Health and safety compliance

• Tool and equipment handling

• Basic HVAC system knowledge

Physical Requirements

• Ability to stand and walk for extended periods

• Capable of lifting up to 25kg when necessary

• Manual dexterity for operating tools and equipment

• Ability to work in various weather conditions

Our Commitment to You

As part of the ANEW family, you'll receive:

• Comprehensive training and development opportunities

• A supportive team environment

• Recognition for excellence

• Growth opportunities within ANEW Hotels & Resorts

• A competitive benefits package